Your Career

Information management and technology is the development, management and support of the ICT infrastructure in health organisation, including the personal computers, email systems and mobile communications.

Information Management & Technology

IM&T staff are responsible for all internal and external electronic communication networks, including:

  • wide area networks (WAN) and local area networks (LAN) that link systems in healthcare organisations, including WiFi
  • the hardware eg desktop computers, printers, laptops, tablets and smartphones
  • software systems eg email systems, applications and systems, such as patient records


IM&T staff are hands-on. They diagnose and fix faults, support staff who use the systems, and develop improvements. Working in IM&T will appeal to you if you have a natural flair for computing.

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Roles within IM&T

Service desk operator

Working with an NHS hospital trust, service desk operators is the first line of support for users of IT systems. The role includes investigating and helping staff with their computer problems and resolving faults over the phone.

Systems Analysts

Most system analysts are likely to be graduates who support the technical development and smooth running of new computer systems. This might be the development of an electronic patient record system. They will analyse a problem with a computer system, diagnose the problem and solve it.

Software developer

Software developers work on IT development programmes such as linking GP practices with hospitals by computer. These systems help patients book hospital appointments from their GP surgery. They work closely with health professionals to ensure technical solutions improve ways of working and patient care.

Network manager

A network manager usually has a degree or equivalent education. They manage an organisation’s IT infrastructure, including servers, email and network security systems. This includes maintaining existing servers and setting up new servers and systems.

Please note that all content on this page is copyright of Health Education England.

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