Case studies

I am Clinical Administrator to one of our Nurse Specialists and I support him with admin duties. I track and monitor the status of radiology appointments to ensure the Nurse Specialist receives the result in a timely manner. I am responsible for proof reading clinic letters to correct any errors, before the final version is signed off by the Nurse Specialist. To carry out these tasks I use NHS systems and Microsoft packages. I also respond to patient queries via email and telephone. Part of my role is to support other secretaries, for example to cover absence, this can include telephone cover and admin support. The job also involves dealing with all levels of medical staff, GP’s and medical or admin staff from external Trusts.

What do you love about your job?

One of the things I love about my job is that it brings me a lot of job satisfaction knowing that I am able to contribute to helping so many patients. I receive the support I need from colleagues and the management team to allow me to do my job properly.

What has been your proudest moment so far? 

Completing my apprenticeship with Newcastle Hospitals.

Any tips for finding a job that you love? 

Look for opportunities to develop skills and knowledge in something which goes above and beyond your role.

What are your usual working hours? 

Monday-Friday 8am-4pm.

What training is needed for your job? 

NHS systems and observing/shadowing.

Why should someone come and work in your department? 

They would be joining a great team and there is support available for progression.

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