"Volunteers provide an added dimension to the support and care of mothers and babies. The contribution that volunteers make within the clinical environment enhances the overall delivery of care" As spoken by Matron, Special care Baby Unit, RVI.

The Newcastle Hospitals Trust values the involvement of local people as volunteers in activities that enhance the patient, visitor and carer experience, and also support staff in delivering high quality health care.

Your offer of voluntary help is very much appreciated, and you will receive a warm welcome no matter which area of volunteering you choose. 

Without our volunteers, we wouldn't be able to deliver the 'outstanding' care and service that we do today.

Frequently asked questions

What volunteering positions are available?

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We number of volunteering opportunities across many different areas such as MediCinema, most wards and Radio Lollipop. We may be able to offer limited volunteering roles in other areas, but cannot guarantee this.

What kind of commitment will you need from me?

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As a volunteer there are no obligations and you are free to take on as much or as little volunteer tasks as you wish, all that we ask is that you commit to a minimum of 3 hours per week for a minimum of 6 months.

Who can apply?

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If you are aged 16 or over you are eligible to become a volunteer. We are always looking for motivated people who have time to give support to the Trust in a number of areas.

Why do I need to complete an application form?

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It is a requirement of the NHS that you complete an application form for us to obtain your details and also to ensure that we match you with an appropriate volunteering role.

Why do I have to have employment checks?

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Due to the nature of volunteering in the NHS we need to undertake employment checks on anyone working, paid or unpaid, on our premises in order to protect patients and staff.

I have not worked before – who can supply my references?

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We require two references from individuals who have known you for at least three years. These can be from employers, but if you have not recently been employed these can be from other sources such as teacher or tutor, religious or cultural leader, case worker, community or social worker or family doctor. Friends, close relatives and family friends are not permissible and will not be accepted. We must have two references and they must cover at least a three year period. If you are unable to provide two references, or they do not cover three years we will be unable to accept your application.

Why do I need a health check?

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It is important for us to establish that you are fit to undertake the role you are volunteering for and to identify if any modifications are required to assist you to undertake the role.

How long does the application process take?

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Due to the increasing popularity of volunteering, and particularly within hospitals, it can take at least three months for applications to work their way through the process. 

To become a volunteer you need to complete an application form, and we will then ask for references. You will also be required to come for a short informal interview, complete a health declaration form, and a DBS check. You will be asked to bring to the interview an original ID documentation for the completion of your DBS check - copies will then be taken and originals handed back at the interview. Once all of your checks are received and your references have been approved you will be invited to attend a Trust induction day and given a start date. 

How will you contact me?

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The majority of our contact will be through email, so please make sure that you provide us with an email address if possible, and do keep checking your emails.

Current Opportunities

Cafe Volunteer @ Freeman Hospital

Shifts Available:

  • Tuesday - 12:15pm to 4:15pm
  • Wednesday - 8:30am to 12:15pm and 12:15pm to 4:15pm
  • Thursday - 12:15pm to 4:15pm
  • Friday - 8:30am to 12:15pm

Are you a friendly person who wants to engage with new people? Become a Café Volunteer in one of our hospital cafés and help to make the experience a little brighter for patients and visitors.

Hospital café volunteers are needed to serve refreshments to patients, staff and visitors. Being in hospital or visiting friends and family can be a difficult time so volunteers will also be a friendly and compassionate point of contact for customers.

This is an ideal opportunity if you want to make new friends, to develop your skills and experience in a hospital and catering environment and contribute to the work of the charity by enriching the lives of older people and helping them get the best from life. Duties will include serving customers making teas and coffees, help to keep shop clean and tidy and replenishing stock. You’ll need to have a friendly personality and good communication and listening skills. Training will be provided.

To apply or for more information, please contact Gillian Hails, Service Manager, on 07786866501

Call Gillian Hails on 07786866501

APEX Members

Time commitment: 1st Tuesday of the month for 2-3 hours

The APEX (Advising on Patient Experience) is a group of patient representatives who come together to advise the Trust on service developments and ideas. We are looking to appoint a number of volunteers who will provide unbiased advice to the Trust on the patient, carer and public perspective and in turn bring about improvement for all patients.

This role would suit anyone who has an interest in influencing healthcare as well as the views of patients, carers and members of the general public. We are particularly interested in hearing from anyone who has current or previous experience of using Trust services as patients or carers of patients.

Download the 'Role Description' here.

If you would like to discuss this role, then please contact Tracy Scott Tel: 0191 2139622 or Caroline McGarry Tel: 0191 2231214

Alternatively, if you wish to apply, please click the contact us button below to request an application form.

Contact us

Shop Volunteer

Time commitment: Mondays 12:30 to 4:30 or Sundays 4:30 to 7:30

The Children’s Heart Unit at the Freeman hospital is one of the world’s leading specialist centres for children and babies born with, or who develop, heart conditions. The unit is just one of two in the UK that has the facilities and skills to offer paediatric transplant and bridge to transplant operations.

We are now looking to appoint two people to volunteer their time to help raise funds for CHUF by serving patients and visitors with drinks, confectionery and small gifts within the Children’s Heart Unit Fund shop, based at the Freeman Hospital.  All funds raised in the CHUF shop go towards purchasing large and small pieces of equipment, facilities, aftercare, salaries and research. CHUF’s also provides holistic care to the children by providing services and facilities that allow heart children to develop their skills and mature as any healthy child normally would.

Download the 'Role Description' here.

To find out more or apply, please contact us at volunteer-recruitment@nuth.nhs.uk or by clicking the button below.

Contact us

Playmaker Volunteer

Sessions available : Mondays, Tuesdays or Thursdays 17:30 to 19:30

Taking its name from the children's hospital radio station, Radio Lollipop is an international charitable organisation with a location based within the Great North Children's Hospital, RVI.  

We are looking to recruit Volunteer Playmakers to provide a consistently high standard of comfort, play and entertainment  for children resident on wards within the Great North Children's Hospital. located within the RVI.

Download the 'Role Description' here

Application for this role, are made directly through Radio Lollipop. Click the button below to contact them.

Contact radio lollipop

Macmillan Information Centre Volunteer

Time Commitment: 3 to 6 hours per week, flexible to fit in with your existing commitments.

Did you know that the Macmillan Information & Support Service at Northern Centre for Cancer Care has recently won an award for the quality of its work? The Macmillan Quality Environment Mark is an independently assessed measurement of the effectiveness of a service and the centre was rated as “Excellent” following a recent visit by the team. This makes it the perfect time to think about volunteering with the centre. If you are committed to supporting people affected by cancer, whether or not you have had personal experience of the disease, then we would love to hear from you. We welcome enquiries from everyone and would especially like to hear from younger people, men, and people from BAME communities as we don’t have many volunteers from these backgrounds at the moment. We offer full training for the role and can promise a great deal of variety in the day to day work as a volunteer; we are particularly interested to hear from anyone with a background in social work; benefits advice or counselling.

Download the 'Role Description' here.

If you would like to have a chat about this role, then please contact Jill Davison directly on 0191 213 8612.

Alternatively, if you wish to apply, please click the contact us button below to request an application form.

Contact us

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